MoldFixMaine

Privacy Policy

At MoldFixMaine, your privacy matters. This policy explains what we collect, why we collect it, who we share it with to run our service, and the choices you have.

1) Information We Collect

You provide: name, phone number, ZIP code, and any details you add in our forms.

Automatically collected: IP address, device/browser info, and basic usage data (for security and performance).

2) How We Use Your Information

  • Respond to your inquiries and provide quotes/assessments.
  • Match you with a qualified local contractor/remediator (when requested).
  • Send confirmations and updates (email/SMS) related to your request.
  • Improve site reliability, security, and user experience.
  • Comply with legal requirements and prevent abuse/fraud.

3) Sharing & Service Providers

We don’t sell your personal information. We share it only with:

  • Pre‑screened independent contractors to contact you about your request.
  • Supabase (lead storage/database).
  • Resend (transactional email delivery).
  • Twilio (transactional SMS when enabled).
  • Vercel (hosting and edge delivery).

These processors are bound by agreements to protect your data and use it only to provide their services to us.

4) SMS & Email Communications

By submitting your phone or email, you authorize us (and, when relevant, the matched contractor) to contact you about your request. Message & data rates may apply. Message frequency varies.

Opt‑out: Reply STOP to any SMS to unsubscribe. Reply HELP for help. You can also email us to opt out of emails.

5) Cookies & Analytics

We use essential cookies for security and performance. If we add analytics or advertising cookies, we will update this page and provide controls where required.

6) Data Security & Retention

We apply reasonable technical and organizational measures (encryption in transit, access controls).

We retain lead data only as long as needed to provide services, meet legal obligations, resolve disputes, and maintain accurate records. You may request deletion (see “Your Rights”).

7) Your Rights

  • Access, correct, or delete your information.
  • Object to or restrict certain processing.
  • Opt out of marketing messages at any time.

If you’re in a region with specific privacy laws (e.g., GDPR/EEA, CCPA/CPRA in California), you may have additional rights. Contact us to exercise them.

8) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

9) Changes to This Policy

We may update this policy from time to time. The latest version will always appear here with the effective date.

10) Contact Us

Questions or requests? Reach us via our contact page.

Effective date: 8/13/2025